Question 1

How do I receive my tickets?

Accepted Answer

Your digital tickets are issued the moment a booking is confirmed. They appear on your confirmation page, in your account and in your confirmation email. Show the ticket code on your phone at the meeting point — no printing needed.

Question 2

Can I cancel or change a booking?

Accepted Answer

Most experiences can be cancelled free of charge up to 24 hours before the start time. Balloon flights use a 48-hour window and transfers a 12-hour window. Message us with your booking reference and we'll move dates where availability allows.

Question 3

Is hotel pickup included?

Accepted Answer

Many tours include hotel pickup within the central zone of the city. Where pickup is included, add your hotel or address at checkout and your driver or guide will confirm the time the evening before.

Question 4

What happens if my flight is delayed?

Accepted Answer

For private transfers we track your flight number and adjust the pickup automatically. Airport pickups include 60 minutes of free waiting time.

Question 5

Which currencies can I pay in?

Accepted Answer

You can browse in euro, US dollar, pound sterling, Turkish lira, UAE dirham or Saudi riyal. Checkout confirms the charge currency before you pay.

Question 6

Are the balloon flights safe?

Accepted Answer

Cappadocia flights operate only with licensed operators and certified pilots, and only in safe wind conditions. If a flight is cancelled for weather you're offered the next available slot or a full refund.

Question 7

Do you cater for accessibility needs?

Accepted Answer

Yes. Wheelchair-accessible transfer vehicles are available, and each place page lists accessibility information. Tell us your requirements in the special requests field and we'll confirm with the operator before your date.

Question 8

How do group and private bookings work?

Accepted Answer

Experiences marked private are exclusive to your group. For groups above 10 people, message us and we'll price it directly with the operator.

Help centre